In this blogĀ  we’ll be delving into the world of delegation and hiring, particularly focusing on the importance of avoiding emotional-based delegation. My name is Cena Martin Chandler, and as a hiring coach, my mission is to help professional service-based business owners hire their first Community Manager and build teams specifically tailored to their unique needs.

The internet is brimming with information about delegation, often presenting it in a superficial, one-size-fits-all manner. This has led many online business owners to believe that hiring someone and delegating tasks should be done in a standardized manner. However, my extensive experience across 15 to 20 different industries has taught me that all systems and processes for delegation are not created equal.


Differentiating Between Emotion-Based and Outcome-Based Delegation

If you find yourself struggling with delegation, feeling the need to control every aspect of your business, and fearing that tasks won’t be completed satisfactorily when delegated, you are not alone. Delegation can be a daunting challenge, especially when hiring your first team member or transitioning from a corporate background to running your own show.


One of the key distinctions in delegation is recognizing whether you’re delegating based on emotions or on desired outcomes for your business. Emotion-based delegation tends to revolve around three categories: wishes, wants, and worries.


Delegating Based on Wishes

When delegating from a wish-driven perspective, business owners often allocate tasks based on things they have always dreamt of doing but have never had the time for. This can lead to directing their team to fulfill personal desires rather than aligning tasks with specific business goals. As a result, resources and time are spent on non-essential endeavors, and important business objectives get sidelined.


Delegating Based on Wants

Similar to wishes, delegation based on wants involves fulfilling long-held desires without considering whether they are in line with immediate business goals. Business owners may hire someone for a specific task but end up burdening them with multiple unrelated responsibilities, impacting overall productivity.


Delegating Based on Worries

Worry-based delegation arises from fear that tasks won’t be executed correctly if not personally handled. As a consequence, business owners retain most of the workload, hesitating to entrust important tasks to their team. This not only hampers the team’s growth but also limits the owner’s ability to focus on essential strategic aspects of the business.


Overcoming Emotional Delegation


To break free from the trap of emotional delegation, business owners must come to terms with their motivations for assigning tasks. It is crucial to delegate based on specific business outcomes and goals. Understanding that delegation is about empowering the team to excel and achieve those objectives will lead to better productivity and growth.




In conclusion, delegation is a powerful tool for any business owner, allowing them to focus on critical tasks while empowering their team to excel in their respective roles. However, emotional-based delegation can hinder growth and impede progress. As a hiring coach, I encourage business owners to approach delegation strategically, with a clear focus on outcomes and aligning tasks with the business’s immediate objectives.


If you find yourself resonating with any of the emotional delegation patterns mentioned here, take a step back, reassess your approach, and evolve your delegation strategy to create a productive and efficient team. By doing so, you’ll position your business for success and build a strong foundation for sustainable growth.

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